Emma mattress delivery problems
On Trust Pilot, there have been negative reviews for Emma mattress for some time. The frustration mostly stems from late deliveries ranging from a few weeks to more than a month. Customers also complain about lack of communication with the company’s support.
Unfortunately, there is no official information about the problem, either on the manufacturer’s website or in the media, which leads to these delays and inconvenience for the company’s customers. And since there is no official information about the problem, it is also not known when it will be fixed and there will be no delivery problems.
Although they offer quite high-quality products, the lack of communication and support from Emma Mattress significantly worsens the customer experience. We hope that they will soon be able to resolve the issue and help their customers sleep better. Below is the response they give to customers who complain about delivery issues with Emma Mattress.
Emma Mattress Delivery Problems Answer:
Dear …..,
We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors, not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken so that such incidents will not occur in the future.
We value your feedback, please accept our apologies.
Can I please get your complete name, order number and email address so that I can investigate this issue for you?
Yours sincerely,
The Emma UK Team
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Here are some of the feedbacks from customers:
I would give Emma mattresses a 0 star…
I would give Emma mattresses a 0 star if I could. I’ve been waiting over 3 weeks for any update on the whereabouts of my mattress. I’ve had no communication from Emma since the confirmation email of my order, only stupid spam emails about how great they are.
I’ve sent multiple emails and tickets asking what on earth is going on, only to be met with generic email saying “we will look into it”. I’ve sent another email three days ago requesting a refund and have yet to still hear back from them. Do not use Emma mattresses, they are an awful company with a joke of a customer service. There are much better mattress companies out there, and I encourage you to use them instead. Wish I’d just gone with Simba insteadWorth every penny!
The Emma Classic, which we got in double size, is very comfortable and worth every penny. Ours was delivered on time by a very professional 2-person delivery team, who not only carried the mattress to our room of choice, but even took off their shoes when they entered our home without asking.
AVOID! Terrible service from this company
Terrible service from this company. I would encourage anyone looking at buying a new mattress to avoid them. They are clearly very understaffed, our mattress was delayed over 3 weeks but we were not notified. We moved house in the meantime and couldn’t reach anyone in customer support to help us. Their chat function is sales only and we were told the support team were overwhelmed and nothing they could do. A £1600 mattress and no customer service. We will now have to go through a lengthy and painful refund process.
Order numberNo Mattress and No customer support
No customer support at all, no one responds to emails. I placed an order and was promised it be dispatched in a day. Currently 11 days in and mattress is still “in progress”.
No idea when it’s arriving, Can someone update me.
Order number is 602937615
This is horrible and i honestly wish I read these reviews about customer support before purchasing.
I’ve just got a reply from you on this review but there is no way to reply to you and I do not want to post my personal information on a thread. I’ve emailed your support numerous times can you just reply to my email. Or issue me a refundNo Mattress and No customer support
No customer support at all, no one responds to emails. I placed an order and was promised it be dispatched in a day. Currently 11 days in and mattress is still “in progress”.
No idea when it’s arriving, Can someone update me.
Order number is 602937615
This is horrible and i honestly wish I read these reviews about customer support before purchasing.
I’ve just got a reply from you on this review but there is no way to reply to you and I do not want to post my personal information on a thread. I’ve emailed your support numerous times can you just reply to my email. Or issue me a refundMattress ordered over four weeks ago
Mattress ordered over four weeks ago. Excuses for non arrival. Asked for refund. This was actioned, without the cost of old mattress removal. When queried we were told we had used that service! Eventually agreed we had not used that service and further refund agreed. Bought elsewhere with 24 hour delivery.
I wonder how long the refund will take?
Ordered for my daughter
Order numberMattress ordered over four weeks ago
Mattress ordered over four weeks ago. Excuses for non arrival. Asked for refund. This was actioned, without the cost of old mattress removal. When queried we were told we had used that service! Eventually agreed we had not used that service and further refund agreed. Bought elsewhere with 24 hour delivery.
I wonder how long the refund will take?
Ordered for my daughter Victoria Murphy
Order number
